Monthly Archives: October 2015

Parkway: Good CQC Rating

AT Medics is a leading provider of primary healthcare services in London and recently achieved a “Good” Care Quality Commission (CQC) rating for Thornton Road Surgery.

A “Good” rating from CQC confirms that Thornton Road Surgery has a high standard in all of the CQC five inspection domains, which are Safe, Effective, Caring, Responsive and Well-led.

The following is a summary letter from the Chief Inspector of General Practice, Professor Steve Field:

We carried out an announced comprehensive inspection at the AT Medics GP practice at Parkway Health Centre on 13 May 2015. Overall the practice is rated as good.

Our key findings across all the areas we inspected were as follows

  • Staff understood and fulfilled their responsibilities to raise concerns, and to report incidents and near misses. Information about safety was recorded, monitored, appropriately reviewed and addressed.
  • Risks to patients were assessed and well managed
  • Patients’ needs were assessed and care was planned and delivered following best practice guidance. Staff had received training appropriate to their roles and any further training needs had been identified and planned.
  • Patients said they were treated with compassion, dignity and respect and they were involved in their care and decisions about their treatment.
  • Information about services and how to complain was available and easy to understand.
  • Patients said they found it easy to make an appointment, with urgent appointments available the same day.
  • The practice had good facilities and was well equipped to treat patients and meet their needs.
  • There was a clear leadership structure and staff felt supported by management. The practice proactively sought feedback from staff and patients, which it acted on.

We saw a number of areas of outstanding practice:

  • There were excellent examples of how the practice’s vision and ethos was implemented by the staff team working together to maintain high standards, deliver positive health outcomes for patients and foster a supportive work environment. The practice had achieved the Royal College of General Practitioners (RCGP) Quality Practice Award (QPA), ISO 9001:2008 certification for its quality management system, and an Investor in People (IIP) award. QOF data for this practice showed the practice was performing exceptionally high, achieving an overall score of 100% in the 2014 /15 year.
  • The practice had completed a smoking cessation audit within the last year which had led to increases in the numbers of people completing the course and remaining as non-smokers.
  • We found the practice outstanding in its care of People experiencing poor mental health (including people with dementia) because they had recognised the stigma surrounding poor mental health and had worked with local enterprises to work to ensure people were better informed.

New Phone Lines – Improved Service

In order to improve access and your general experience on the phone with your surgery, we have invested in new and improved telephony services at Headley Drive Surgery, Parkway Medical Centre and Fieldway Medical Centre.

All of our telephone numbers will remain the same.

During the implementation period, you may experience some downtime or disturbance in service, this is normal and a full, uninterrupted service will be available within 2-4 days of installation.

The installation dates for your information are as follows:

  • Headley Drive Surgery – 5 October 2015
  • Parkway Medical Centre – 7 October 2015
  • Fieldway Medical Centre – 13 October 2015

Please contact our Practice Manager if you have any queries or concerns.

Croydon MCA & DoLS Conference – Friday 16 October 2015

Croydon Mental Capacity Act and Deprivation of Liberty Safeguards Conference

Friday 16th October 2015 – 10am – 3pm

Arnhem Gallery, Fairfield Halls, Park Lane, Croydon, CR9 1DG

Free conference and lunch

Croydon Local Authority and Croydon Clinical Commissioning Group invite you to a free conference – THE MENTAL CAPACITY ACT PROTECTING PEOPLE’S RIGHTS AND BEST INTERESTS

Understand the Mental Capacity Act and how it protects rights and people’s best interests

This conference is to help service users; carers; patients and the public to understand the Mental Capacity Act and its importance in providing care and treatment  – protecting the rights of people to make decisions for themselves, and being clear about how others should act if a person lacks capacity to make a decision for themselves.

Have your voice heard in developing new legislation

The Law Commission will present proposals to review the legal safeguards where a person’s care involves restrictions that may deprive them of their liberty. Attendees will have the opportunity to hear what is proposed and to provide their views towards the consultation  – we want to hear the views of people who might be affected by this.

This conference is open to all members of the public, advocacy services, service user groups, carer groups and the voluntary sector.

The conference is on Friday 16th October 2015 at Fairfield Hall – 10am to 3pm.

To book a place or places please email  or telephone 020 8726 6000 Ext 63704 by Friday 2nd October 2015. 

MCA – Mental Capacity Act Development Project