New Addington Group Practices and Headley Drive Surgery are giving you the opportunity to help improve their services and patient experience during a new monthly open surgery.
Practice Manager Nicola Shergold will be available during one day every month at Parkway Health Centre for 15 minute pre-bookable slots, where you will be able to discuss any issues you may have and offer suggestions on how we can improve our services and the overall patient experience.
Please ask at reception or call 01689 808810 for our open surgery dates.
How to book?
You can ask at reception or call 01689 808810 to book a a 15 minute slot with our practice manager.
This issue is now resolved. Thank you for your understanding.
*UPDATE: Wednesday 5 September 2018 at 10.00am*
We are currently experiencing disruption to our telephone lines.
Engineers are working to resolve the issue as soon as possible and we will update here once normal telephone service resumes. Until the issue is resolved, any phone calls made to Parkway will be directed to Headley Drive Surgery, where the staff will be able to assist you.
If you need to contact us today and cannot get through on the telephone, please use one of the following options:
Use our online services to book appointments, order repeat prescriptions or to view your medical records
The GP Hubs in Croydon will be hosting a Health & Wellness Open Day for all members of the public on Saturday 15 September 2018 from 10.00am-3.00pm in the Centrale Shopping Centre, just outside Debenhams. See poster below.
The event aims to raise awareness about and allow patients to experience a number of local health and social care service providers accessible through the Croydon GP Hubs and directly by residents of Croydon.
Visitors will be treated to FREE refreshments and will have the opportunity to meet the Mayor of Croydon, Councillor Bernadette Khan, the Shadow Deputy for Families Heath & Social Care, Margaret Bird, and members of our team across our Croydon GP Hubs.
The following local services and people are confirmed:
Mencap, a charity that represents the interests of people with learning disabilities, their families and carers within the London Borough of Croydon.
Croydon IAPT, representing the interests of people with learning disabilities within the Croydon borough.
Croydon MIND, a non-profit organisation working to promote good mental health for people living in Croydon.
The London Ambulance Service, the busiest emergency ambulance service in the UK, serving more than eight million people who live and work in the London area.
Croydon Vision, who provide a wide range of services to help those who are blind or partially sighted to live as independent, confident and fulfilled lives as possible.
Margaret Bird, the Shadow Deputy for Families Heath & Social Care and a member of the Health & Wellbeing Board for Croydon Council.
A number of other services will also be present for the whole family to benefit from.
GP Hub Parkway, GP Hub Purley and GP Hub Central Croydon provide extended and urgent access to GP services 365 days a year, from three locations for all residents of Croydon, and have been delivering this service since 2016.
Please note that Parkway Health Centre, Fieldway Medical Centre and Headley Drive Surgery will be operating the following schedule till Tuesday 29th May 2018, after which the usual schedule will resume:
Please note that Parkway Health Centre, Fieldway Medical Centre and Headley Drive Surgery will be operating the following schedule till Tuesday 3rd April 2018, after which the usual schedule will resume:
Update: 10.10am on Tuesday 6 March 2018: This issue has now been resolved and normal service has resumed.
Update: 8.00am on Tuesday 6 March 2018: Telephones down
There is a national telephony issue affecting over 200 GP surgeries today, this is directly affecting New Addington Group Practices (Headly Drive Surgery, Parkway Health Centre and Fieldway Medical Centre).
Thanks for your patience whilst we continue to work with our provider to get this fixed as soon as possible, and we’ll keep you updated here and on our Twitter channel.
If you need more urgent help, please either email your practice (see below) or you can call 111 for any issues that cannot wait to see or speak to your GP. For medical emergencies, dial 999. Thank you.
Further to this work, our clinical systems are now merging to improve our operations. We want to reassure you that there will be no changes to the way in which we deliver care to you, this is simply to improve our operations.
If you are registered for Online Patient Services (Patient Access) please note that the current service will be offline from Friday 19 January until Monday 22 January 2018. Usual service will resume on Tuesday 23 January 2018.
Please note: Fieldway Medical Centre
If you are a patient registered initially at Fieldway Medical Centre and you access Online Patient Services, we will need to re-register you for online patient services under the new system. We will be proactively reaching out to you to do this, if you have any issues please contact us on firstname.lastname@example.org. Thank you for your patience whilst the change is in progress.
Patient Access – your patient online services
If you do not already use Online Patient Services, learn about how you can use this to improve your patient experience with us.
GP Hub Parkway, GP Hub Purley and GP Hub Central Croydon all hosted a successful Health & Wellness Open Day for all members of the public on Thursday the 2nd of November 2017. See pictures from the event below.
The event was well attended, mixed with members of the general public, registered patients, local healthcare providers and surgery staff. Attendees had the opportunity to meet with the Practice Manager, together with new and long standing staff members of the practice. The event helped to raise awareness about a number of local healthcare service providers, all of which are accessible through the surgery for patients and residents of Croydon. Patients also had access to refreshments and free face-painting for our younger visitors.
The event provided a great platform for local healthcare services to engage with one another, promoting a holistic and community based approach to healthcare.
The local services that attended were: