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Help us improve your GP Practice- Managers Open Surgery

New Addington Group Practices and Headley Drive Surgery are giving you the opportunity to help improve their services and patient experience during a new monthly open surgery.

Practice Manager Nicola Shergold will be available during one day every month at Parkway Health Centre for 15 minute pre-bookable slots, where you will be able to discuss any issues you may have and offer suggestions on how we can improve our services and the overall patient experience.

When?

Please ask at reception or call 01689 808810 for our open surgery dates.

How to book?

You can ask at reception or call 01689 808810 to book a a 15 minute slot with our practice manager.

 

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Winter Holiday Timings 2018-2019

Please note our opening schedule until Wednesday 2 January 2019 below, after which the usual schedule will resume for each practice from Thurs 3 January 2019.

If you require out of hours care or advice, find out what you can do when we are closed >>

 

Parkway Health Centre

 

Monday 24 December 2018 8.00am – 6.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 8.00pm
Friday 28 December 2018 8.00am – 6.30pm
Saturday 29 December 2018 9.00am – 1.00pm
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 8.00pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 6.30pm

 

Fieldway Medical Centre

 

Monday 24 December 2018 8.00am – 6.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 6.30pm
Friday 28 December 2018 8.00am – 6.30pm
Saturday 29 December 2018 9.00am – 1.00pm*
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 6.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 6.30pm

*Will be held at Parkway Health Centre

 

Headley Drive Surgery

 

Monday 24 December 2018 8.00am – 6.30pm
Tuesday 25 December 2018 CLOSED
Wednesday 26 December 2018 CLOSED
Thursday 27 December 2018 8.00am – 6.30pm
Friday 28 December 2018 8.00am – 6.30pm
Saturday 29 December 2018 9.00am – 1.00pm*
Sunday 30 December 2018 CLOSED
Monday 31 December 2018 8.00am – 6.30pm
Tuesday 1 January 2019 CLOSED
Wednesday 2 January 2019 8.00am – 6.30pm* (1.30pm-6.30pm)

*Saturday 29 December will be held at Parkway Health Centre all day

*Wednesday 2 January 2019 will be held at Parkway Health Centre from (1.30pm-6.30pm)

Parkway phone lines down – Wednesday 5 September 2018

*UPDATE: Wednesday 5 September 2018 at 12.00pm*

This issue is now resolved. Thank you for your understanding.

*UPDATE: Wednesday 5 September 2018 at 10.00am*

Dear Patients,

We are currently experiencing disruption to our telephone lines.

Engineers are working to resolve the issue as soon as possible and we will update here once normal telephone service resumes. Until the issue is resolved, any phone calls made to Parkway will be directed to Headley Drive Surgery, where the staff will be able to assist you.

If you need to contact us today and cannot get through on the telephone, please use one of the following options:

  • Use our online services to book appointments, order repeat prescriptions or to view your medical records
  • Email us for non-urgent requirements on newaddington.grouppractices@nhs.net.
  • If you or someone else requires medical advice that cannot wait until our telephone issues is resolved, please contact 111, free from landlines and mobiles
  • If you or someone else experiences severe chest pain, loss of blood or suspected broken bones, or any other life threatening illness go to your nearest accident and emergency department or call 999.

Thank you for your understanding and patience.

Parkway Team

Croydon GP Hubs Open Day – Saturday 15 September 2018

The GP Hubs in Croydon will be hosting a Health & Wellness Open Day for all members of the public on Saturday 15 September 2018 from 10.00am-3.00pm in the Centrale Shopping Centre, just outside Debenhams. See poster below. 

The event aims to raise awareness about and allow patients to experience a number of local health and social care service providers accessible through the Croydon GP Hubs and directly by residents of Croydon. 

Visitors will be treated to FREE refreshments and will have the opportunity to meet the Mayor of Croydon, Councillor Bernadette Khan, the Shadow Deputy for Families Heath & Social Care, Margaret Bird, and members of our team across our Croydon GP Hubs. 

The following local services and people are confirmed:

  • Mencap, a charity that represents the interests of people with learning disabilities, their families and carers within the London Borough of Croydon.
  • Croydon IAPT, representing the interests of people with learning disabilities within the Croydon borough.
  • Croydon MIND, a non-profit organisation working to promote good mental health for people living in Croydon.
  • The London Ambulance Service, the busiest emergency ambulance service in the UK, serving more than eight million people who live and work in the London area.
  • Croydon Vision, who provide a wide range of services to help those who are blind or partially sighted to live as independent, confident and fulfilled lives as possible.
  • Amber Crisis Pregnancy Centre, who support women and their partners, in the South London area, coping with a range of pregnancy related crises.
  • Margaret Bird, the Shadow Deputy for Families Heath & Social Care and a member of the Health & Wellbeing Board for Croydon Council.

A number of other services will also be present for the whole family to benefit from.

GP Hub Parkway, GP Hub Purley and GP Hub Central Croydon provide extended and urgent access to GP services 365 days a year, from three locations for all residents of Croydon, and have been delivering this service since 2016.

Find out more about the Croydon GP Hubs >>>

180618-croydon-open-day-poster

Late Bank Holiday Times 2018

Please note that Parkway Health Centre, Fieldway Medical Centre and Headley Drive Surgery will be operating the following schedule till Tuesday 29th May 2018, after which the usual schedule will resume:

Parkway Health Centre

  • Saturday 26th May 2018: 9.00am-1.00pm
  • Sunday 27th May 2018: closed
  • Monday 28th May 2018 (Bank Holiday): closed

Fieldway Medical Centre

  • Saturday 26th May 2018: 9.00am-1.00pm*
  • Sunday 27th May 2018: closed
  • Monday 28th May 2018 (Bank Holiday): closed

Headley Drive Surgery

  • Saturday 26th May 2018: 9.00am-1.00pm*
  • Sunday 27th May 2018: closed
  • Monday 28th May 2018 (Bank Holiday): closed

*(Clinic run at Parkway Health Centre)

If you require out of hours care or advice, find out what you can do when we are closed >>

Easter 2018 Surgery Times

Please note that Parkway Health Centre, Fieldway Medical Centre and Headley Drive Surgery will be operating the following schedule till Tuesday 3rd April 2018, after which the usual schedule will resume:

Parkway Health Centre

  • Friday 30th March 2018 (Bank Holiday): closed
  • Saturday 31sthMarch 2018: 9.00am-1.00pm
  • Sunday 1st April 2018: closed
  • Monday 2nd April 2018 (Bank Holiday): closed

Fieldway Medical Centre

  • Friday 30th March 2018 (Bank Holiday): closed
  • Saturday 31st March 2018: 9.00am-1.00pm*
  • Sunday 1st April 2018: closed
  • Monday 2nd April 2018 (Bank Holiday): closed

Headley Drive Surgery

  • Friday 30th March 2018 (Bank Holiday): closed
  • Saturday 31st March 2018: 9.00am-1.00pm*
  • Sunday 1st April 2018: closed
  • Monday 2nd April 2018 (Bank Holiday): closed

*(Clinic run at Parkway Health Centre)

If you require out of hours care or advice, find out what you can do when we are closed >>

Telephones down on Tues 6 March 2018

Update: 10.10am on Tuesday 6 March 2018: This issue has now been resolved and normal service has resumed.


Update: 8.00am on Tuesday 6 March 2018: Telephones down

Dear Patients,

There is a national telephony issue affecting over 200 GP surgeries today, this is directly affecting New Addington Group Practices (Headly Drive Surgery, Parkway Health Centre and Fieldway Medical Centre).

Thanks for your patience whilst we continue to work with our provider to get this fixed as soon as possible, and we’ll keep you updated here and on our Twitter channel.

If you need more urgent help, please either email your practice (see below) or you can call 111 for any issues that cannot wait to see or speak to your GP. For medical emergencies, dial 999. Thank you.

Email us:

  • Parkway: CROCCG.H83006communications@nhs.net
  • Headley: CROCCG.H83049communications@nhs.net
  • Fieldway: fieldway.practice@gp.h83046.sthames.nhs.uk

Winter Holiday Timings 2017-2018

Please note our opening schedule until Tuesday 2nd January 2018 below, after which the usual schedule will resume for each practice from Wednesday 3rd January 2018.

If you require out of hours care or advice, find out what you can do when we are closed >>

Parkway Health Centre

Sunday 24th Dec 2017 CLOSED
Monday 25th Dec 2017 CLOSED
Tuesday 26th Dec 2017 CLOSED
Wednesday 27th Dec 2017 8.00am – 8.00pm
Thursday 28th Dec 2017 8.00am – 8.00pm
Friday 29th Dec 2017 8:00am – 6:30pm
Saturday 30th Dec 2017 9.00am – 1.00pm
Sunday 31st Dec 2017 CLOSED
Monday 1st Jan 2018 CLOSED
Tuesday 2nd Jan 2018 8.00am-6.30pm

Fieldway Medical Centre

Sunday 24th Dec 2017 CLOSED
Monday 25th Dec 2017 CLOSED
Tuesday 26th Dec 2017 CLOSED
Wednesday 27th Dec 2017 8.00am – 6.30pm
Thursday 28th Dec 2017 8.00am – 6.30pm 
Friday 29th Dec 2017 8:00am – 6:30pm
Saturday 30th Dec 2017 9.00am – 1.00pm*
Sunday 31st Dec 2017 CLOSED
Monday 1st Jan 2018 CLOSED
Tuesday 2nd Jan 2018 8.00am – 6.30pm

Headley Drive Surgery

Sunday 24th Dec 2017 CLOSED
Monday 25th Dec 2017 CLOSED
Tuesday 26th Dec 2017 CLOSED
Wednesday 27th Dec 2017 8.00am – 1.30pm
Thursday 28th Dec 2017 8.00am – 6.30pm
Friday 29th Dec 2017 8.00am – 6.30pm
Saturday 30th Dec 2017 9.00am – 1.00pm*
Sunday 31st Dec 2017 CLOSED
Monday 1st Jan 2018 CLOSED
Tuesday 2nd Jan 2018 8.00am –  8.00pm

*Clinic run from Parkway Health Centre.

Changes to Online Services – Jan 2018

Dear Patients,

Please note that we are improving our patient software and online services.

You may recall that, as a result of patient feedback, we made changes to enable improved access and choices within our New Addington GP Practices, and this included giving you the choice to access either of our GP Practice sites in Croydon.

Further to this work, our clinical systems are now merging to improve our operations. We want to reassure you that there will be no changes to the way in which we deliver care to you, this is simply to improve our operations.

If you are registered for Online Patient Services (Patient Access) please note that the current service will be offline from Friday 19 January until Monday 22 January 2018. Usual service will resume on Tuesday 23 January 2018.

Please note: Fieldway Medical Centre 

If you are a patient registered initially at Fieldway Medical Centre and you access Online Patient Services, we will need to re-register you for online patient services under the new system. We will be proactively reaching out to you to do this, if you have any issues please contact us on fieldway.practice@gp.h83046.sthames.nhs.uk. Thank you for your patience whilst the change is in progress.

Patient Access – your patient online services

If you do not already use Online Patient Services, learn about how you can use this to improve your patient experience with us.

You can register yourself at home by following the steps on our Online Services page.

More about patient access

Croydon GP Hubs Open Day: After-Event Report with Pictures

GP Hub Parkway, GP Hub Purley and GP Hub Central Croydon all hosted a successful Health & Wellness Open Day for all members of the public on Thursday the 2nd of November 2017. See pictures from the event below.
The event was well attended, mixed with members of the general public, registered patients, local healthcare providers and surgery staff. Attendees had the opportunity to meet with the Practice Manager, together with new and long standing staff members of the practice. The event helped to raise awareness about a number of local healthcare service providers, all of which are accessible through the surgery for patients and residents of Croydon. Patients also had access to refreshments and free face-painting for our younger visitors. 
The event provided a great platform for local healthcare services to engage with one another, promoting a holistic and community based approach to healthcare.
The local services that attended were:

AT Medics were delighted to host this event, and extend special thanks to the practice team and services who made this all possible.