What to do in a Mental Health crisis

If you feel unsafe and need immediate help

  • Go to your local A&E Department, where the psychiatric liaison team can help you (24 hours a day, 365 days of the year): Croydon University Hospital (formerly Mayday), 530 London Road, Croydon, CR78 7YE | 020 8401 3000

If you’re with a community mental health team (CMHT)

  • During the day, contact your community mental health team (CMHT) first, and ask for your care coordinator or duty worker.

If you need less urgent help

  • During opening hours, contact your GP
  • Out of Hours GP service (Patient Care 24): 020 8401 3637
  • Call the SLaM 24 hour information line: 0800 731 2864
  • Call NHS 111 – 24 hour confidential helpline giving health advice: 111

Crisis: in distress – who to call and where to go

  • Samaritans: Samaritans have heard many people’s stories and you can discuss anything with them in complete confidence. You don’t have to be suicidal to call for help. 24 hours a day, 365 days a year: 08457 909090
  • Mind information line: 0300 123 3393
  • SANEline: Confidential emotional support, practical help and information for people with mental health problems: 0845 767 8000
  • Patient Care 24: Croydon, Merton and Sutton Out of Hours GP service (formerly Croydoc): 020 8401 3637 6.30 pm-8.30 am weekdays | 24 hrs weekends and Bank Holidays
  • Edridge Road Community Health Centre (previously the Walk-in Centre). You don’t have to be registered at the Centre to see a doctor: 020 3040 0800. Impact House, 2 Edridge Road, Croydon, CR9 1PJ. 8 am-8 pm, 7 days a week, 365 days a year.
  • Out of Hours Social Services: 020 8726 6000
  • SLaM: 020 3228 6000 | slam.nhs.uk
  • Croydon Pharmacy: 020 8668 5544. Mon-Sat: 7 am- 10 pm | Sun: 9 am – 8 pm. To find other local pharmacies visit NHS Choices and search Services Near You: http://www.nhs.uk/Pages/HomePage.aspx

Other helpful organisations

Patient Advice and Liaison Service (PALS)

PALS is here to listen and support you in whatever way they can to ensure your experience at SLaM is a positive one. If you are not happy about something at SLaM then PALS will try to help you. If you decide you want to make a formal complaint, PALS can advise you how to do this.

24hr information line: 0800 731 2864 | www.slam.nhs.uk/pals | pals@slam.nhs.uk


For the quickest way to plan your journey to a SLaM service try TfL’s journey planner. TfL 24hr travel information: 020 72222 1234 | www.tfl.gov.uk/journeyplanner